Frequently Asked Questions

Do I have to set up the bouncy castle?

No, we will deliver your bouncy castle and set it up following all health and safety guidelines and carry out any risk assessments. At the end of your party, we will come at an arranged time with you, clean the bouncy castle before deflating it and packing it away.

What time are deliveries and collections?

We aim to be as flexible as possible with delivery and collection times and are happy to arrange times with our customers before the date of hire. Usually, hire times are between 9am and 6pm.

Can we change the times we have hire the bouncy castle for on the day of the hire?

Unfortunately, we are unable to change hire times on the date of hire. Because of high demand, we will be unable to leave bouncy castles or other play items for longer than the times agreed when you booked. If you require more information please call us on 01795 666933.

Will you require access to an electric outlet?

There must be access an electric outlet within 25 -30 metres of the back of the bouncy castle. If this is impossible, we may be able to provide a generator. There will be an extra charge in these cases.

What do I have to do before you arrive?

You must ensure that the area the bouncy castle is to be places is clear of any objects, including pet mess and sharp stones. If you fail to do this, we may refuse to put up the bouncy castle. All of our inflatables are transported on a sack trolley and we will need access for this. It is helpful if you ensure that access paths are clear before we arrive. If you feel access may be a problem please call us on 01795 666933 to discuss.

Does it matter if my garden is sloping?

Ideally, bouncy castles should be put up on flat surfaces, but shallow slopes may still be suitable. If you are unsure if the slope in your garden is suitable we can come round to your property in advance to tell you if we can set up a bouncy castle on your slope. If we arrive and the slope is too steep we may decide not to erect the bouncy castle so please check if you are unsure. Alternatively, you can hire a venue in or around Exeter.

Does it matter what kind of surface my garden has?

Due to Health & Safety Regulations we only erect our bouncy castles on grass, ideally on a flat surface.  There must be no objects that can dirty or damage the unit, such as dog mess or sharp stones. If you have any questions please contact us.

Do you have adult bouncy castles?

Our large bouncy castle is ideal for adults! However, people who are under the influence of alcohol are forbidden from using the bouncy castle. Other inflatables are not suitable for adults, but can be used by children under the age of 14. If adults or older teenagers use the product, they could damage it, and you will incur a charge.

Can I turn the bouncy castle off when people are using it?

Do NOT turn the unit off when people are still on it. The fan must be kept running at all times when the castle is in use. You must also NOT touch the fan at any time. You can turn the electric supply off at the socket, but you can only do this when it is safe to do so. There must be no children on the castle when the unit is deflating or inflating.

Can I move the bouncy castle?

Under no circumstances should you attempt to move the castle once we have secured it. We will talk to you about the place of installation before we set it up. 

It is windy - is the castle safe to use?

As the bouncy castles are pegged down when outside, they are completely safe in light winds. In strong winds, however, we recommend that you turn the unit off. If the weather forecast predicts particularly bad weather including high winds, we will call you.

We will not charge for cancellations due to poor weather.

It is raining - do I have to turn off my castle?

Nearly all of our bouncy castles come with rain covers, and all of our extension leads are weatherproof. We also have fan covers to help keep the rain off our fans, so there are rain showers and they only last for around 5 minutes and if the rain is not too heavy, you should not have any problems. If the rain does not let up or if it becomes heavy, you should stop using the bouncy castle as when the bouncy castle's bed becomes wet, it can be slippery and dangerous. If we have not already contacted you then call us on 01795 666933.

The weather forecast predicted wind, rain or other bad weather - can I still hire a bouncy castle? Will I have to pay? 

When the weather is particularly bad then from a safety view we would not hire you a bouncy castle. If the rain is heavy the bouncy castle's bouncing area will become slippery and dangerous to anyone using it, again if there are high winds (or gusts) the bouncy castle would be unsafe to use. If you have hired a bouncy castle from us and the weather forecast is bad for the day of your hire we will call you to discuss the weather in detail. If a cancellation is made due to the weather either by us or by you there will be no cancellation charge.

Can I put my pet on the bouncy castle?

No, pets are not allowed on the bouncy castle. They can cause damage to the unit. You will be charged for this damage.

Because you have insurance, am I also covered?

Our insurance policies only cover our bouncy castles and our staff. If you have any concerns, we recommend that you take out your own insurance for the day of the event.

How late can I leave it before I book bouncy castle hire?

You should make a booking as soon as possible to avoid disappointment. However, we will always do all we can to ensure you receive a castle on the time and day you require. Our busiest months are over Summer.

What do I do if the fan stops working?

In the extremely unlikely event that the fan stops working, you must get everyone off the bouncy castle immediately. Then, unplug the power supply and call us. We will come to visit you straight away so we can fix the problem.

I only need bouncy castle hire for a few hours - can I receive a discount?

The price remains the same if you hire the castle for one hour or six hours. The amount of work we have to do will remain the same regardless of the bouncy castle hire period.

Can I collect and set up the castle myself?

For health and safety reasons, only our staff can deliver and erect the castle.

Can I arrange overnight bouncy castle hire?

Overnight hire is available at an additional cost, please call us on 01795 666933 for details.

When will you refuse to provide bouncy castle hire?

We will refuse to erect a castle when we feel it is unsafe to do so, if there is animal mess on the ground, is there is too steep a slope, if there is not enough space, if the hire is outside and not able to be pegged into grass at all anchor points, if we feel it will be damaged or if we have not received full payment. To ensure we do not refuse to erect your bouncy castle please contact us to discuss any concerns.

If you have any questions that are not shown here please contact us. 

We want you to be able to enjoy your bouncy castle hire safely.